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The Client “Bill of Rights”
| Part III of LTCA, sets out
the client “Bill of Rights”. Clients have the right to :
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| 1 | be dealt with in a courteous and respectful manner, and to be free from mental, physical, and financial abuse by the service provider ; | |
| 2 | be dealt with respect for their dignity, privacy and in a way that promotes their autonomy ; | |
| 3 | be recognized for their individuality, needs and preferences, including ethnic, spiritual, linguistic, familial, and cultural factors ; | |
| 4 | receive information about the community services to be provided for them ; and who will provide it ; | |
| 5 | to participate in the service provider’s assessment of their needs, the development of the plan of service, and in the service provider’s subsequent evaluations and revisions ; | |
| 6 | right to consent or refuse a community service ; | |
| 7 | to voice concerns or recommend changes about their community services, without the fear of interference, coercion, discrimination or reprisal ; | |
| 8 | to be informed of the policies & procedures affecting service provider operations, and to receive written information on the procedures for initiating complaints about the service provider ; | |
| 9 | to have their records kept confidential in accordance with the law. | |
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